I'm an instructional designer that builds educational materials using technologies like Artificial Intelligence and Authoring Tools.
Email me : elajourizaid@gmail.com
LinkedIn : Mohamed-Zaid Elajouri
This scenario-based eLearning course is designed to train Call Center Agents to effectively handle angry customers in a safe, virtual environment. By simulating real-world scenarios, agents can practice de-escalating tense situations, resolving conflicts, and providing exceptional customer service.